"You don't have to talk about it if you don't want to."

She figured it might be something serious and painful and if that was the case, maybe it was best for him not to say anything. She didn't want to pry too much.

At the same time, she didn't like it when people were sad, especially if they didn't seem to usually have downer personalities. And she wondered if it might help him to have a sympathetic ear.

"On the other hand, you can if you want to. I'm a good listener."

Maybe she wouldn't have any experience with the situation but she could still try to be kind after hearing it.